Privacy Policy
Effective Date: July 10, 2025
1. Introduction
DxVeda, developed by Tattva Foundation ("we," "us," or "our"), is a multi-agent generative AI product designed to assist in patient triage. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with Indian laws, including the Information Technology Act, 2000, Digital Personal Data Protection Act, 2023, and applicable medical regulations.
2. Information We Collect
2.1 Personal Health Information
- Medical symptoms and health conditions
- Medical history and previous treatments
- Vital signs and test results
- Medication information
2.2 Personal Information
- Name, age, gender, and contact details
- Emergency contact information
- Insurance information (if applicable)
3. How We Use Your Information
- To provide AI-powered patient triage services
- To assess medical urgency and prioritize care
- To improve our AI algorithms and service quality
- To comply with legal and regulatory requirements
- To communicate with healthcare providers as necessary
4. Data Protection and Security
We implement robust security measures including:
- End-to-end encryption for all health data
- Secure data storage with access controls
- Regular security audits and compliance checks
- Limited access to authorized personnel only
- Compliance with ISO 27001 and healthcare data standards
5. Your Rights
Under Indian law, you have the right to:
- Access your personal and health information
- Correct inaccurate or incomplete data
- Request deletion of your data (subject to legal requirements)
- Withdraw consent for data processing
- Data portability and transfer
- Lodge complaints with the Data Protection Board
6. Data Retention
We retain your health information for a period of 10 years from the last interaction, as required by Indian medical record retention guidelines, or until you request deletion, whichever is longer as per legal requirements.
7. Third-Party Sharing
We may share your information with:
- Healthcare providers involved in your care
- Legal authorities when required by law
- Our technology partners (under strict confidentiality agreements)
- Emergency services in life-threatening situations
8. Consent and Disclaimers
By using DxVeda, you acknowledge that:
- This is an AI-powered triage tool, not a substitute for professional medical advice
- Always consult qualified healthcare professionals for medical decisions
- In medical emergencies, contact emergency services immediately
- You provide consent for processing your health information for triage purposes
9. Updates to Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes through our platform or via email. Your continued use of DxVeda after such changes constitutes acceptance of the updated policy.